Terms and conditions

These terms apply between us and businesses using Servezia as software for their operations — not towards their own end customers. They are kept deliberately short. Anything not covered here we settle case by case.

1. Scope

These terms apply to all contracts for the use of Servezia between Servezia and businesses acting in their commercial capacity. Consumers are not party to these terms.

2. Formation of contract

The contract is formed once we confirm your order in writing or by email. Until then, our offer is non-binding.

3. Scope of service and modules

The base plan includes the functions covered by the base fee. Beyond that, you add or remove individual modules at any time, effective the following month. Anything already promised to your customers — a booked appointment, a sold voucher — remains valid even if you later cancel the module behind it.

Which modules exist and what they cost is set out in our price list.

4. Setup and base fee

Setup — your services, hours, colours and copy — is billed as a one-off setup fee. After that, you pay a monthly base fee covering operation, maintenance and support. Both amounts follow the price list in effect when you order.

5. Usage-based charges

Some modules cause charges by quantity — SMS, AI phone minutes and individual AI runs are the most common. We bill these by actual usage at the rates shown in the price list, monthly in arrears together with the base fee. Usage only accrues for modules you have switched on.

6. Payment terms

Invoices are due within 14 days of receipt unless agreed otherwise. In case of late payment, we may restrict access after prior notice until the outstanding amount is settled.

7. Term and termination

The contract runs for an indefinite period and can be cancelled monthly, effective end of month, with no minimum term. The one-off setup fee is not affected by cancellation. Either party's right to terminate for cause remains unaffected — for example, significant payment default or repeated breach of cooperation duties.

8. Customer's duty to cooperate

You keep your services, hours, staff and prices up to date — the system can only schedule and bill correctly if you do. You provide suitable internet access and devices on your side, keep credentials confidential, and report irregularities promptly. Where your cooperation is needed to resolve an incident, you provide it without undue delay.

9. Availability and maintenance

We run the system on Google Cloud within the European Union and aim for high, though not absolute, availability. Where possible, we announce maintenance in advance and schedule it during low-traffic periods. We are not liable for outages caused by force majeure or by upstream providers.

10. Liability

We are liable without limit for intent and gross negligence, under mandatory product liability law, and for damage to life, body or health. For slightly negligent breach of a material contractual duty — one whose fulfilment enables proper use of the service and on which you may regularly rely — our liability is limited to the foreseeable, typical damage. Liability for slight negligence is otherwise excluded.

11. Ownership of your data

All data you or your customers enter into the system — customer records, appointments, jobs, quotes, invoices — remains your property. We act as a processor, not an owner, and process it only to deliver the agreed service, governed by the data processing agreement.

12. Data handover at the end of the contract

When the contract ends, you receive a complete export of your customers, appointments, jobs and invoices in a common, readable format within 30 days of request. We then delete your data unless a statutory retention duty requires us to keep it.

13. Final provisions

German law applies. The place of jurisdiction for merchants is our registered seat. If any provision of these terms is invalid, the remaining provisions stay in effect.

(Our registered seat is settled once the company is formally registered — see the legal notice.)